- Shipping Info
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We ship worldwide with our partners Deutsche Post AG and DHL. Check the shipping costs listed below, before completing your order.
Germany
Delivery time is max. 4-5 working days upon receipt of payment
Orders with a total weight of up to 31,5 kg:
3.80 € - DHL Parcel – National tracked & signed, incl. insurance
EU Member States
Delivery time is max. 7-8 working days upon receipt of payment
Up to 500 g: 6.20 € – International tracked, by airmail – The tracking number will be provided on request.
Over 500 g up to 31,5 kg: 10.50 € - DHL Parcel – International tracked & signed, incl. insurance
Non-EU Member States (Norway, Iceland, Ukraine, Serbia, Belarus etc)
Delivery time is max. 7 working days upon receipt of payment
Up to 500 g: 6.20 € – International tracked, by airmail – The tracking number will be provided on request.
From 500 g - 1 kg: 10.50 € – International tracked, by airmail – The tracking number will be provided on request.
From 1 kg – Please see the calculated shipping costs in your order
Non-EU Member States (Switzerland, Liechtenstein)
Delivery time is max. 7 working days upon receipt of payment
Up to 500 g: 6.20 € – International tracked, by airmail – The tracking number will be provided on request.
From 500 g - 1 kg: 10.50 € – International tracked, by airmail – The tracking number will be provided on request.
From 1 kg – Please see the calculated shipping costs in your order
Rest Of The World (Russia, USA, Canada, Australia, etc)
Delivery time is max. 15 working days upon receipt of payment
Orders up to 500 g: 6.20 € – International tracked, by airmail – The tracking number will be provided on request.
From 500 g - 1 kg: 10.50 € – International tracked, by airmail – The tracking number will be provided on request.
From 1 kg – Please see the calculated shipping costs in your order
- Return Policy
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Return Policy
According to the Distance Selling Act(pursuant to Appendix 1 as referred to in Article 246a section 1 (2) sentence 2 of the Introductory Act to the German Civil Code (EGBGB), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with Kompakt.
Instructions for Consumers / Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.
The right of withdrawal is excluded for delivery of tickets (in general) and for unsealed audio or video recordings. A product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, by fax or e-mail). The withdrawal statement shall be sent to:
Suzi Cream Cheese
c/o Georg Nägle
Schützenstrasse 15
D-12165 Berlin
social@suzicreamcheese.de
If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.
Jun 2021
Mar 2021